Refunds & Cancellations Policy  — Toolbox Titans Limited

Cancelling more than 14 days before the booking

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• No cancellation fee applies.

• If materials have already been purchased, these must be reimbursed in full.

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Cancelling within 14 days of the booking

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A cancellation fee of 25% of the total quoted job value will be charged. Any materials purchased must also be reimbursed in full.

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Cancelling within 48 hours of the booking

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A cancellation fee of 50% of the total quoted job value will be charged. Materials purchased must be reimbursed in full.

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Same‑day cancellation or no‑show

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If you cancel on the day of the appointment or are not present when we arrive:

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• A 50% cancellation fee will apply.

• Materials purchased must be reimbursed in full.​

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These fees reflect the loss of reserved labour time and the impact on our schedule.

If materials have been bought specifically for your job:

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• You must reimburse 100% of material costs

• We will provide receipts as proof of purchase

• Materials may be left with you upon request

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This applies regardless of when the cancellation occurs.

We process your data under the following lawful bases:

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• Contract — to provide services you request

• Legitimate interest — to operate and improve our business

• Consent — when you submit forms or accept cookies

• Legal obligation — for tax, accounting or regulatory requirements

If you need to change the date or time of your booking:

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• We will try to accommodate your request

• Changes made within 48 hours of the appointment may still incur a cancellation fee if we cannot fill the slot

Refunds apply only in the following situations:

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5.1 Overpayment

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If you accidentally pay more than the invoiced amount, we will refund the difference within 7 working days.

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5.2 Work not completed

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If we are unable to complete the work due to our own fault or circumstances, we will refund any payment made for the incomplete portion.

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5.3 Quality concerns

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If you believe work has not been completed to a reasonable standard:

• Contact us within 7 days

• We will inspect the issue and offer a repair or correction at no additional cost

• Refunds are only issued if we cannot reasonably resolve the issue

We may cancel or reschedule work in the event of:

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• Illness

• Unsafe working conditions

• Non‑payment

• Severe weather

• Supply issues

• Circumstances beyond our control

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If we cancel, no cancellation fee will be charged to you.

To cancel a booking or request a refund, contact us:

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Email: toolbox-titans@outlook.com

Phone: +44 7523 735626

Address:

36 Stonebridge Court,

Northampton,

NN3 8LY,

United Kingdom

Please include:

• Your name

• Job reference/quote No* (if provided)

• Date of booking

• Reason for cancellation or refund request

Refunds and cancellations are processed within 7 working days. Refunds are issued using the same payment method used for the original transaction.

​We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.